The Healey Brothers Mission Statement
To deliver Value to our customers in a manner which results in maximum customer satisfaction, whereby all customers not only select Healey Brothers as their dealership of choice for all their automotive needs, but are also inclined to refer other customers forth. All customers being so completely satisfied that, in addition to selecting Healey Brothers as the dealership of choice for all their own automotive needs they also refer other customers to us.
Our Value Principles
As a proud member of the National Automobile Dealers Association, The Healey Brothers dealership family subscribes to the following principles and standards.
We pledge to:
- Operate this business in accord with the highest standards of ethical conduct.
- Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.
- Meet the transportation needs of our customers in a knowledgeable and professional manner.
- Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer's respect and confidence.
- Advertise our products in a positive, factual, and informative manner.
- Detail charges to assist our customers in understanding repair work and provide written estimates of any service work to be performed, upon request, or as required by law.
- Resolve customer concerns promptly and courteously.
- Put our promises in writing and stand behind them.